Welcome to our website! We offer high-quality IPTV subscriptions with a wide range of channels from all over the world. Our goal is to provide you with an easy and affordable way to enjoy your favorite shows, movies, and sports events. Our team ensures a smooth experience with fast connections and 24/7 customer support. Thank you for choosing us as your TV provider!
Return and Refund Policya
At [Smartiptvfire, we are committed to providing the best IPTV service experience. However, if you have problems or are not satisfied with your subscription, please see our return and refund policy below:
Eligibility for Refund
Refund will only be granted in the following cases:
- The service was not delivered as promised (for example, you did not receive your credentials or the details of your subscription within the time limit indicated).
- There are technical problems that prevent the service from operating, and our technical team is not able to resolve them within a reasonable time.
- You have requested a refund within 7 days of the purchase for valid service-related reasons.
Refunds will NOT be granted in the following cases:
- If the service works as intended but does not match your personal preferences (e.g. channel choice, availability of content).
- If the problem is due to incorrect configuration or misuse by the customer.
- If you are using unsupported devices or software.
How to Request a Refund
To request a refund, please follow the following steps:
- Contact our customer service at [info@smartiptvfire.com) or [+44 7878 804820) by providing details of your order (e.g. order number, payment receipt).
- Provide a clear description of the problem, including screenshots or error messages if applicable.
- Our team will review your request within 3 working days and inform you of the decision.
Treatment time
- Approved refunds will be processed within 5 to 7 working days and will be returned to the original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Exchanges
If you encounter technical difficulties, we encourage you to contact our customer service for help. In many cases, we can solve the problem or propose a subscription replacement instead of a refund.
Non-refundable products
- Subscriptions already used for more than 7 days.
- Promotional or trial subscriptions.
- Any problem caused by third-party applications or devices not recommended by us.
We value your trust and strive to ensure your satisfaction. If you have any questions or concerns about this policy, please contact us at (info@smartiptvfire.com.)